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After the 2022 vacation season, when Southwest Airways canceled practically 70% of flights as a consequence of inclement climate and left clients stranded (and plenty of with out their baggage for weeks), CEO Bob Jordan said it would "by no means occur once more." The fiasco value the corporate an estimated $1 billion and dampened its repute with loyal customers.
This week, nevertheless, Southwest Airways confronted one other drawback.
On Wednesday, pc outages and a software program malfunction brought on greater than a thousand Southwest Airways flights to be delayed. Prospects additionally reported being unable to verify in for his or her flights on the airline's cell app.
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"Southwest Airways has resolved a short expertise problem that was attributable to an influence outage at one in all our knowledge facilities within the Dallas space this afternoon," the corporate defined in a statement. "We apologize to our clients and admire their endurance as we work to get them to their locations as shortly and safely as potential."
In keeping with FlightAware, Southwest delayed a complete of 1,515 flights Wednesday — 192 flights are nonetheless delayed as of Thursday morning.
Some clients reported delay instances of as much as 10 hours earlier than boarding, plus further delays on the tarmac.
@SouthwestAir worst airline ever! 8 hours to go from Chicago to LGA! Lastly made it to LGA and now it has been nearly 1 hour and never 1 bag has come out. This airline is a joke!
— Michele Glassberg (@MicheleGla55520) May 30, 2024
Sitting right here on the tarmac in San Antonio as a result of @SouthwestAir is having pc issues. Once more?
— NativeTexan (@peaklover16) May 29, 2024
Hey @SouthwestAir what is going on on along with your app/website? I can not see any of my upcoming journeys and I've to verify in to a flight in a pair hours.
— Amy Shahenian (@amykate1971) May 29, 2024
"No doubt, delays are irritating for everybody concerned, particularly our Prospects," Southwest instructed clients in response to complaints on X. "We apologize for the inconvenience."
Final month, Jordan hinted that the airline is likely to be altering its notorious boarding course of — the airline doesn't permit assigned seats earlier than boarding begins — and different adjustments geared toward chopping prices amid ongoing hassle with Boeing that is resulted in Southwest receiving lower than half of the 737 Max 8 plane it had anticipated this 12 months.
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Southwest had a robust Q1 2024, bringing in $6.3 billion in working income which was a ten.9% enhance 12 months over 12 months.
Southwest Airways was down round 13% 12 months over 12 months as of Thursday morning.
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